WorkMan Agent 3 is the next generation of WorkMan Agent. While the old version was TAPI-only this version supports multiple platform and more under development. It also features powerful scripting that allows it to integrate closer with your own business software. This producs is released only as "Software as a service" but with up to 5 years of service.
- Broadsoft Broadworks
- Aastra SIP Phones that supports XML-protocol e.g. 6757i
- Sugar CRM
- Custom integration using scripts
WorkMan HVS is a link between Avaya IP Office PBX and various hotelsystems.
WorkMan HVS is a bridge between various property managements system (Micros-Fidelio, Hotsoft et.c.) and the PBX (Avaya IP Office).
For the guest
The guest can order a wakeupcall and the reception can also order it for them. When it’s time to wake up the system calls the guest. If the guest has some external contact they can call a direct number to the IVR that then will transfer to a specific roomnumber in case that they know it.
We currently support Swedish, English and Norweigan. Other languages can be added by recording your own soundprompts.
For the hotel
All calls are logged and sent to the property management system. It also includes the number that they have called and length of call. Staff can enter cleaningcodes through the phone so that feedback on room statuses can be obtained. When a guest is checked in or out the phone can be locked for external calls.
An Intranet-site is also made available so that reports and other data can be obtained using a browser.
If the PMS supports entering of wakeup through the system this can be sent and obtained from HVS.
Supported property management systems
Currently we have support for Micros Fidelio, Hotsoft, Techotel and other systems supporting our serial Doro Index and Doro AX32 protocols. Always validate with a salesman if the current version of your PMS works with HVS and what features are supported.
Extensions are logged using 3rd party TAPI and wakeup calls are handled using SIP trunks (TAPI Wave can be used on older installations). If you have multiple PBXes a second one can have a Remote TAPI service that logs calldata to the central HVS-system.